Resolved
Sanggye

Resolved: No reply

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I've used their website to buy an album from an artist. For some reason the download did not work and I've sent them 2 support request already without a response. No phone number available.
View full review
Loss:
$10
Pros:
  • Would be good if it worked
Cons:
  • These people took my money
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Resolved
Lily J Vbd

Resolved: Almost 1 month and still nothing

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Updated by user Jul 22, 2018

Found the company that bought Topspin, contacted customer service, was refunded promptly.

Updated by user Jul 22, 2018

So I finally resolved this situation! There were some hoops to go through but basically I researched Topspin and found that they were bought out by this company called Bandmerch.

I went to their website and contacted them with my issue.

I was refunded quickly and they were very understanding! You can contact support@***.zendesk.com and they will make a ticket and will refund you if there's a problem with your order.

Updated by user Jul 01, 2018

Ah, my bad actually, here is the amount I was charged : SUBTOTAL:$65.00 TAX:$0.00 SHIPPING:$32.99 TOTAL:$97.99 Yep. So a HUNDRED dollars just vanished.

I am currently in touch with Amon Tobin's official website contact but they say it's a dead end too and they cannot find a solution or a way of getting in touch with Topspin. Maybe if enough people in the same situation as I am get together we can file a dispute and claim a refund, this seems like a large-scale scam to me.

Original review Jun 28, 2018
My order for Amon Tobin's ISAM Deluxe that I placed almost a month ago is still "Pending", and the 4-5 mails I've sent and tickets I've submitted on their forum and help page seem to do nothing. No response from their end and no phone number to call. About 70 dollars just down the drain, if they don't comply with the shipment. The website seems completely legitimate so it's a big shock when you realize that you might have been scammed, as there is no answer or sign of life from customer support. I am going to try and find a phone number somewhere, maybe they have a facebook page. But to others just be warned that Topspin seems like a scam.
View full review
Loss:
$70
Cons:
  • These people took my money
Reason of review:
Poor customer service

Preferred solution: Full refund

2 comments
Guest

Same thing here! I’ve been waiting over a month for my order.

Still says pending on the “live ticket”.

I’ve tried submitting a ticket multiple times but no response. Topspin is an absolute joke.

Lily J Vbd
reply icon Replying to comment of Guest-1523880

Hey Steve,I finally had my issue resolved, there were some hoops to go through but basically Topspin was bought out by this company called Bandmerch, I went to their website and contacted them with my issue. I was refunded and they were very fast and kind about it!

Here's the contact email:SEB CICERI | BANDMERCH . TOPSPINCUSTOMER SUPPORTsciceri@***.comor: BandmerchBut yeah, I'll avoid Topspin in the future because they sell things that they do not even have inventory for anymore.Hope this helps you.Lily

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Anonymous
map-marker Orlando, Florida

Lost my order and will not resolve the issue

OK well i never got my order and i called ups who delivered it to the wrong address. Well ups is constantly sending the forms needed to be filled out and sent back to ups to resolve this issue by either getting another cd delivered to our correct address or reimburse us for the lost album. That's 35 dollars down the drain because topspin refuses to contact or fill out the proper forms. Ups said that they sent out a bunch of forms and Topspin has been ignoring everyone and instead of being an easy 5 days resolved it is dragging out to about 3 months now. I don't recommend doing any orders involving any money with them. They are a rip off and they just want to steal from you . The only way to get ahold of this *** company is by email. The phone number they have listed is a non working number. I have spoken to some guy through email that says he is the sales manager but i do believe as we play tag with our emails that this guy is scamming me and playing me for a fool. After several emails i keep getting the run around and the issue is not resolved. I want my money back is all and than they will never hear from me ever again but they just sit and hide behind their email and don't give a *** to give us our money back nor apologize. DO NOT GET INVOLVED WITH THIS COMPANY THEY WILL ROB YOU BLIND, GOOD LUCK EVERYONE THAT GOT RIPPED OFF. LOST CAUSE!!!!
View full review
Reason of review:
Problem with delivery
Lillyanne Wrp
map-marker Spartanburg, South Carolina

TOP SPIN MEDIA TOOK MY MONEY

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Topspin Media - TOP SPIN MEDIA TOOK MY MONEY
I ORDER GEORGE CLINTION T-SHIRT FROM TOP SPIN MEDIA FROM THEIR WEBSITE. THIS WEBSITE LOOKS LEGIT. I WOULD NEVER EVER THOUGHT THEY WOULD TAKE MY MONEY. I SENT 4 EMAILS TRYING TO GET MY MONEY BACK, OR SEND THE TSHIRT WHICH I NEVER GOT. PLEASE TELL ME WHY THIS WEBSITE IS STILL UP AND GOING LIKE THEY ARE LEGAL. THIS IS THE FIRST TIME I HAVE EXPERIENCE A SITUATION LIKE THIS ON THE WEBSITE. I AM VERY CAUTION ABOUT THESE WEBSITES NOW. I WILL NOT ORDER WITH OUT CHECKING THE BBC FIRST. THANK GOD I DID NOT SPEND A LOT OF MONEY. BRENDA MCCARROLL 103 CAUTHEN COURT MOORE, SC 29369 BLMCCARROLL79721@***.COM
View full review
Loss:
$30
Cons:
  • Fraud
  • These people took my money 30 dollars
  • These people took my money
Reason of review:
TOP SPIN MEDIA TOOK MY MONEY

Preferred solution: Full refund

1 comment
Lillyanne Wrp

TOP SPIN MEDIA TOOK MY MONEY 30 DOLLARS.

Shiro Gpb
map-marker Crystal Lake, Illinois

Empty cd package

My Daughter surprised me with an Eric Hutchinson - Pure Fiction cd… unfortunately I was more surprised that when I opened the unsealed cd container, there was no CD in it!, The outside envelope or cardboard was sealed. and was not received damaged or anything. totally ripped off, unless they choose to resolve. Sent email, - waiting to hear their response or reply. How discouraging! A giftless gift, they took all the excitement out of it, ruined the surprise, the music was a memorable experience for my daughter and I, and was so excited to receive the package, until I flipped opened the unsealed EMPTY cd case
View full review
Loss:
$30
Cons:
  • Receiving empty unsealed cd case
Reason of review:
Unsealed empty cd case

Preferred solution: Let the company propose a solution

Anonymous
map-marker Heath Springs, South Carolina

Cd Review

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Pre-ordered Cd. Advertisement indicated wound receive on release date. That was 4 days ago and it's still yet to ship. Looking at other reviews apparently this is normal.
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fred s Fmu
map-marker Atlanta, Georgia

Topspin Media.com

The website is a fraud. It's already stolen a bunch of people's money. The number they give is disconnected. It has been 3 weeks since my shipment was suppose to arrived. If you look on their forums online there is a long list of pisst off people who never received their orders either. To top it off they charged my card for more than they were suppose to. There was an app for the iPhone for this company but it is also no longer working. Seems like it is a business that went under but the website is still operating and taking people's money
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4 comments
Guest

I ordered a couple of items from the band vintage trouble from topspin, I ordered it on oct 26th 2013 it is now nov 19 and still have not recieved the items i ordered. i am going to email the band on their web site and tell them that they should drop this company, they suck

Guest

Last month I preordered the new OAR album King, which is available for download today at 7am. This morning, they simply resent my receipt without the link to download the album.

I've sent 3 emails and no response. Should have just ordered off itunes....

Guest

STAT AWAY FROM TOPSPIN, FRAUD, CHEATS, LIARS

Guest

When will the refund for the cancelled Linkin Park concert in Washington DC be issued? Thanks! Gary.

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